If you have placed an order by mistake, we can of course cancel it.

Please note that cancellation is only possible as long as your goods have not yet left the warehouse. Simply contact us via the chat at the bottom right of our website. We will process your request as quickly as possible.

Your order will be shipped within 1-2 working days with DHL.

With the shipping confirmation we will send you a tracking link. After 24 hours you can use this to see the current location of your order.

It is possible that we have shipped your order in several partial deliveries or that you have pre-ordered items that are not currently available.

If you need further information, please contact us via the chat at the bottom right of our webshop.

If you wish to return an item, you can do so under the following conditions:

Conditions for return:

You have the option of returning the products within 14 days of receipt without giving any reason at your own expense and risk. The period begins on the day the goods are received. To meet the deadline, it is sufficient to send the goods on time.

The following are excluded from the right of return (not from the warranty claims):

• Used or washed items
• Items without original packaging or with damaged packaging and missing accessories
• Damaged items (excluding warranty provisions)
• Food, hygienically sensitive items and consumables
• gift vouchers
• Specially marked products from sales or special promotions

This is how the return works:

1. Register return:
   Use our returns portal at https://return.omnana.de to register your return quickly and conveniently.
2. Receive return label:
   After registering, you will receive a DHL return label that you can print out and use for the return.
3. Return items:
   Pack the goods carefully and send them back to us.
   

Return costs
For each return we charge a flat rate of EUR 4.95. This amount will be deducted from the refund amount.

Your right of withdrawal
You have the right to 14 days to withdraw from the contract without giving any reason. The complete cancellation policy as well as the sample cancellation form do you find here.

Refunds
After receiving and inspecting the goods, we will refund the purchase amount (excluding additional costs for alternative shipping options). We will use the same payment method you selected when ordering to make the refund.

Important information about returns

• Please return the goods in the original packaging and with all accessories if possible.
• Use protective packaging to avoid transport damage.
• Do not return the goods freight collect.

Sure, you can simply order as a guest and do not have to create a customer account.

Are you a commercial customer and looking for exclusive special conditions? Then you have come to the right place! Let's give your studio a fresh, modern look together.

Just use our contact form to arrange a call back and tell us the items and quantities you require. Alternatively, you can send us an email to partner@omnana.de. We will be happy to create a tailor-made offer that is perfectly tailored to your needs.

Do you already have concrete ideas for collaboration? We are excited to hear your ideas – together we can achieve great things!