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Here you will find everything you need to know about shipping your order.
How much are the shipping costs?
Shipping within Germany costs €4.95. For orders over €75, shipping within Germany is free of charge.
Shipping to Austria, France, Monaco, Spain, Italy and the Netherlands costs €9.95, regardless of the order value.
Who delivers my order?
Your order will be shipped within 1-2 working days with DHL.
Where is my package?
With the shipping confirmation we will send you a tracking link. After 24 hours you can use this to see the current location of your order.
Why are parts of my order still missing?
It is possible that we have shipped your order in several partial deliveries or that you have pre-ordered items that are not currently available.
If you need further information, please contact us via the chat at the bottom right of our webshop.
What happens if I am not at home when the delivery is made?
If you are not at home when the delivery is made, you can give the shipping company permission to leave your parcel at your home. You can do this by calling DHL directly or using the link in the email with your tracking number.
The courier will then leave the parcel at the agreed location. If this does not work on the first attempt, another delivery attempt will be made the next day.
Alternatively, the package will be dropped off at the nearest DHL parcel shop. You can find out where and when you can pick it up on a card in your mailbox.
What can I do if my package arrives damaged?
If your package arrives damaged, please contact us immediately via live chat. Also send us photos of the damaged packaging and items so that we can quickly investigate the case and find a suitable solution for you.
Further questions?
Your question about "Shipment" could not be answered?
Feel free to write to us via chat, we will be happy to help you!